Sending outside the EU

New EU Customs rules for exports are being implemented on the 1st of April 2023. The new requirements mean that before sending to non-EU countries, you will need to complete an electronic customs data form. This is known as Advanced Electronic Data (AED).

What do I need to do?

We encourage you to begin preparations for the new requirements now, to allow a smooth transition by April 2023. If you send good(s) to non-EU countries, you must provide the following electronic customs data:

• Your businesses name and address 
• The name and address of the recipient
• A detailed description of the contents of the item(s)
• Quantity
• Weight
• Value
• Category of the item(s)
• Additional information

There is no change when sending letters and documents worldwide.

Insufficient data may result in the item being returned to the sender, if rejected by the receiving Customs authorities.

How do I provide electronic customs data?

You can provide AED at your local post office counter or using Click & Post, by populating a CN23 international customs label. If you are an eCommerce Hub user, you can also generate AED using the eCommerce Hub platform by populating a CN23 international customs label or similar White Label applications. This label must be affixed when sending good(s) of any size or value to non-EU countries. 

Prohibited items

Some items are prohibited for sending, you can see the full list of items that are prohibited when sending to non-EU countries on our prohibited items list.

Taric codes

When sending goods non-EU countries, you will need to assign a TARIC code to your customs declaration for the receiving customs body to process your goods correctly. This may also be referred to as a Harmonisation code, a Tariff code or a Commodity code.

Using our online TARIC code tool you can identify the correct TARIC code for your items.

If you are sending more than 2,000 items annually, please contact our team and a member of our team will be in contact regarding International sending solutions.